Refund Policy

This Refund Policy applies to purchases of LAVA Premium made on this website (lavabot.site). LAVA is operated by Ghimici Denis-Constantin, and payments are processed by Stripe Payments Europe, Limited ("Stripe"). Please read this together with our Terms of Service.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on LAVA Premium. If you are not satisfied with your purchase, you can request a full refund of your most recent payment within 14 days of the order date.

2. How to Request a Refund

Refunds are issued back to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank. You can request a refund in either of these ways:

• Contact us in our support server with your order email and Discord server ID, and we'll process the refund.
• Reply to the Stripe receipt email you received at checkout with your refund request.

Please include your order/transaction ID (from the receipt Stripe emailed you) so we can locate your purchase quickly.

3. Cancellations and Auto-Renewal

LAVA Premium is a monthly, auto-renewing subscription processed through Stripe. You can cancel at any time from the "Manage subscription" link on the Premium page, which opens the Stripe customer portal — cancellation stops future renewals and your Premium access continues until the end of the current paid period. Cancelling on its own does not trigger a refund; if you also want a refund of the most recent payment, request one within 14 days as described above.

4. Renewals After 14 Days

Refunds outside the 14-day window are considered on a case-by-case basis and are not guaranteed — for example, if a renewal was clearly unintentional and Premium was not used during the new period, we may still issue a refund at our discretion.

5. Chargebacks and Fraud

Please contact us before opening a chargeback with your bank — most issues can be resolved faster directly. Subscriptions associated with fraudulent payments or repeated chargebacks may be suspended.

6. Contact

• Seller: Ghimici Denis-Constantin (Romania)
• Support server: https://discord.gg/K8Vgd6nNcz
• Stripe receipts include a link to contact billing support for that transaction.